More and more companies are using social media for their business. And thanks to this, customers can easily communicate with these businesses. They now have the chance to review, complain and compliment a business all in the public’s eye. Is this a blessing or a curse? Now the most important part is how you react to these posts on your social profiles as this can greatly influence people’s opinion on your business. The key is to always remain calm, make a smart decision and respond professionally, because like I said before, it’s there for everyone to see!
The folks over at Ohio University put together an infographic detailing the different types on social interactions you might encounter and how you can deal with them. Check them out, it could prove useful to you.